Privacy Policy
We are committed to maintaining integrity and trust with respect to protecting personal information. This Privacy Policy outlines how we collect, use, disclose, and protect personal information. We are committed to complying with Alberta’s Personal Information Protection Act (PIPA), as well as other applicable Canadian privacy laws, including federal PIPEDA where required.
Definitions
“business contact information” means information that enables an individual to be contacted at work, including their name, title, business address, business telephone number, and email address.
“personal information” means any information about an identifiable individual. It does not include business contact information or anonymized data.
”work product information” means information prepared or collected by an individual or group as part of their employment or business responsibilities.
Note: While our internal HR processes may involve employee personal information, our website does not collect employee data directly.
Responsibility
We are responsible for all personal information under our control, even if it is not in our physical possession. We have developed policies and procedures to deal with the proper collection, use and disclosure of personal information.
Purposes
We collect personal information for the following purposes:
- To respond to inquiries and communicate with you
- To improve website functionality and user experience
- To send communications that you have opted to receive
- To monitor and analyze website traffic and usage patterns
We do not use this website for transactions, purchases, or employment applications.
Consent
We require consent to collect, use, or disclose personal information, except where otherwise permitted or required by law. Consent may be given explicitly (e.g., via opt-in forms) or implicitly (e.g., by contacting us). Subject to contractual or legal arrangements, you may withdraw or refuse consent if we are given reasonable notice. We will inform you of the consequences of withdrawing your consent, if any.
Unsubscribe Policy
We strive to send communications only to those who wish to receive them. If you no longer wish to receive emails from us, click the “unsubscribe” link in any email or contact us directly.
Collection
We collect only the personal information necessary for the purposes listed above and only through lawful means. Personal information is typically collected directly from you.
We also use cookies and similar technologies, which may:
- Recognize your browser when you return to the site
- Track usage and traffic patterns
- Enhance your experience by customizing website content
Cookies do not access your hard drive or collect personal data beyond what you voluntarily provide. You can disable cookies via your browser settings, but this may affect functionality.
Aggregate Information
We collect certain aggregate information, such as tracking the Internet address of the domains from which you visit our site and analyzing this data for trends and statistics, tracking your IP address (the number that is automatically assigned to your computer when you are using the Web), and tracking your browser type. We use this aggregate information to help diagnose problems with our servers, to administer our website, and to gather broad demographic information. This data is not linked to any personally identifiable information.
Use of IP Addresses
We may use IP addresses for system administration, security monitoring, or to report aggregate usage information. IP addresses are not linked to individuals, except in rare circumstances where it is necessary to investigate a security concern or enforce our website terms.
Use, Disclosure and Retention
Our website does not directly collect, store, or retain personal information. If you choose to contact us or apply for a position through our Contact or Careers pages, your information is submitted through third-party platforms and is subject to their respective privacy policies. We do not sell, trade, rent, or share personal information submitted through these channels for marketing purposes. If personal information is received by us (e.g., through email or a third-party form submission), it is used solely for the purpose of responding to inquiries, processing applications, or fulfilling the request, and is retained only as long as necessary for those purposes or as required by law. Once no longer needed, the information is securely destroyed or anonymized.
Accuracy of Personal Information
We make reasonable efforts to ensure that personal information is accurate and complete. If you believe that any information we hold about you is incorrect or outdated, you may request a correction by contacting us using the details provided on our Contact page. If a correction cannot be made, we will make a note of your request in our records.
Safeguarding Personal Information
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect against loss, theft, or unauthorized access, use, or disclosure. Examples include password-protected systems, encryption, access controls, and secure servers.
Access
You have the right to request access to any personal information we may hold about you. Upon written request, we will inform you of what personal information we have (if any), explain how it has been used, and provide details of any disclosures to third parties, if applicable. To make an access request, please contact us using the information provided on our Contact page. We will respond within 30 days, unless an extension is permitted by law. We do not typically charge a fee for access requests, but if one is necessary, we will inform you in advance.
Complaints
We are committed to protecting your personal information and addressing any privacy concerns in a respectful and timely manner. If you have a complaint about how we handle your personal information, please submit it in writing through the contact details provided on our Contact page, including a clear description of the issue. Upon receiving your complaint, we will acknowledge it, investigate the matter, and respond with the outcome. If we are unable to resolve your concern, you have the right to escalate the matter to the appropriate regulatory authority, such as the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada, depending on the nature of your concern.
Links to Other Sites
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy policies of any website you visit.
Our Commitment to Children’s Privacy
Protecting children’s privacy is especially important to us. It is our policy to comply with applicable laws. We recommend that children ask a parent for permission before sending personal information to us or to anyone else online.
Revisions to this Policy
We may update this Privacy Policy from time to time to ensure it remains current and compliant with applicable privacy laws. Any changes will take effect 30 days after we provide notice, which may be posted on our website or communicated through other reasonable means.